Clients are the ones who make or break a business. A happy client will generally result in a flourishing business, whereas angry clients can break a well-set business. This just goes to show how important customer management is.
Keeping in mind this factor you can find organizations like Discipline Dynamics specifically training people on how to deal with distressed customers. They provide programs that deal in customer engagement training Singapore. Their aim is to cover a wide range of topics related to customer handling especially an unsatisfied one, which will help your employees in dealing with untoward situations with ease.